Nitro Web Host provides a 30-day Money Back Guarantee assurance to all our customers. Nitro Web Host has established a reputation for reliability, performance, support and value for money. At Nitro Web Host we work hard to provide you with the best possible service and we're so confident in this that we offer a no-objection, 30-day money back guarantee. If you are unhappy for any reason within the first 30-days of your account opening, you are free to cancel and receive a full refund including the time already used, less domain registration and governmental fees which are non-refundable.

We would however appreciate it if you got in touch with us before deciding to cancel so that we can address any problems you might be having.

Please note that refunds can take 7 working days, and this policy does not cover accounts which have violated our acceptable usage policy. This policy also does not cover dedicated server products or domain name registrations, renewals or transfers.

Money back terms

• Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
• Users registering with a different account will not be eligible for refund if the initial account is registered more than 30-days from the cancellation request placement
• Refunds do not include cost of additional services purchased such as domain registration or added disk for dedicated plans.
• A written request must be submitted separately from the cancellation request within 3 days of cancellation.
• Refunds are sent within 7 days of receiving the refund request.
• Refunds are not granted to accounts closed for TOS or AUP violations.