Legal Terms
Service Level Agreement [v1 Dec. 23, 2021]

Service Level Agreement - 99.9% Uptime Guarantee

Nitro Web Host offers a 99.9% Uptime Guarantee as standard on all our plans. That means your web server is guaranteed operational 99.9% of the time in any calendar month. We guarantee 99.9% service uptime allows for 45 minutes of unscheduled (HTTP) service outage per month as defined here due to our errors. Any outages pre-announced and as part of the maintenance is not classified as outage. For each additional downtime at server level, you receive credit as detailed below. Regardless of the number of outages, all credit are limited to one month's hosting service fees and do not include excess usage fees or other nonstandard recurring charges. The amount of the credits are determined by the following table, based on the amount of server uptime for the month in which credits are requested.

99.9 - 100% 0% credit
99.4 - 99.8% 10% credit = 3 days
99.0 - 99.5% 25% credit = 8 days
98.4 - 98.9% 50% credit = 15 days
97.9 - 99.4% 75% credit = 23 days
97.8% and below 100% credit = 1 month

Nitro Web Host will not be held responsible for outgage of service resulting from client own configuration error.

Privacy Policy [v1 Dec. 23, 2021]

Privacy Policy Statement

We only ask for and store the minimal personal information we need in order to provide an excellent service. This includes your email address, name and location.

We take your privacy and security very seriously. We will never pass any of your details on to third parties for any purpose, except when we are required to by law enforcement agencies.

Nitro Web Host does not store credit card information. We use third-party payment processors who provide us with a token. If you remove a card from your account, we remove the card from the third party provider, and destroy any records of the token.

On rare occasions, it is necessary to send out strictly service-related announcements. We may also notify you of special offers and updates to our services in our newsletter, and send greetings on special occasions.You may unsubscribe from all or some communication.

We use cookies on our websites to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services.

This website contains links to external sites. Please be aware that we are not responsible for the content of external sites.

If you have any further questions or concerns please contact us.

Terms & Services [v1 Dec. 23, 2021]

Terms and Conditions

Welcome to Nitro Web Host!

These terms and conditions outline the rules and regulations for the use of Tyro Soft LLC's Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use Nitro Web Host if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Hosting Service

Free Domain Offer. Some of our hosting packages include a free domain registration or transfer. This applies to a limited number of domain extensions and may vary from time to time. We may allow or disallow a free registration or transfer at our discretion. All other extensions are excluded from this offer and will incur additional costs. Any reduction in fees for customers who wish to order using a different extension must be agreed in advance by us. The registration period is one year. Future renewals of these domains will incur our regular renewal rate.

VAT Charges. Based on the country you've registered the account from or with - additional VAT charges might be applicable with the hosting purchase. In case of Nepal, the VAT charges added would be 13%. The rate also varies with the state in the USA.

Purpose of Services. Unless explicitly stated to the contrary our services are intended to be used forthe purposes of hosting websites and email. Batch processing, video encoding/trans coding, webcrawling/spidering, archiving and online backup systems and any system for purposes other than hosting a website are not permitted on our shared or reseller hosting servers. You may only use such tools with our agreement in writing on a dedicated server. We reserve the right to take proactive action to maintain the stability of our systems for all clients.

Suitability of Hosting Environment. Some packages feature an 'unlimited' service, meaning we do notactively limit your account on either disk space or bandwidth (or both). However, to ensure system stability, accounts are limited by resource usage to ensure no one client can affect the service ofothers on shared or reseller servers. On dedicated servers, your resources are defined by the packageyou purchase.

“Unlimited” Allowances. Any ‘unlimited’ allowances are subject to fair use and any customer using an amount of monthly bandwidth or disk space deemed excessive in comparison to the average usage by other customers on our platform may, at our discretion, be advised to improve website efficiencyand/or configure a CDN, or upgrade to a bespoke solution and will be billed accordingly.

Migration Service. We offer a free migration service to help move your website from your previous provider to ourselves. This is a best-effort service. You acknowledge that you are the party most familiar with your website and we cannot know the intricacies of all the websites we host. We will take reasonable care to move your site files and data but it is your responsibility to give us suitable access to retrieve the data and to check that the site has been migrated successfully. We aim to migrate websites within 48 hours, though we do not guarantee any particular timeframe for the migration. In some cases we may be able to migrate emails, dns records and domain names also, but we do not warrant that we can move them successfully, or without interruption.

Changes to the hosting environment. We reserve the right to change the hosting environment yourwebsite runs in. These changes will be made on a “like for like” basis and will not affect your use of thehosting environment. The only circumstances where material changes will be made to your websitehosting environment will be to provide you with an ‘upgrade’. You will be informed in writing of anychanges that we make to the hosting environment.

CDN and Bandwidth Usage. In some locations where bandwidth prices are high due to relative lack ofconnectivity (e.g. the Middle East), or fluctuate, we may require you to use a CDN service we provide.A CDN service distributes worldwide traffic worldwide, rather than from your single server, thus speeding up page loads and reducing bandwidth from source. We will reasonably assist with thesetup.

Service uptime. We endeavour to provide a 99.9% service uptime, excluding planned or emergencyserver maintenance or conditions beyond our reasonable control. All customers will be notified of planned maintenance as far as possible in advance through our status page and, should the maintenance last for longer than 30 minutes, via e-mail. In the event of a problem with your server, we shall ensure that a qualified engineer will be dealing with the problem within 30 minutes of being notified. In the rare event that your problem cannot be resolved within 30 minutes you will be notified. When notifying you we will provide you with the details of the problem along with an estimation of when the issue will be resolved. Notification may be via one of your contact methods or via our public status page (

Backups. We by default take twice-daily backups of your websites and store them offsite, usually in the samegeographic region (but not necessarily the same country) as your live server for the best performance.If you have data residency requirements please contact us to arrange a bespoke solution. We mayexclude files we consider non-fundamental to the operation of your website, e.g. error logs, cpanelbackups, cache files. Backups are a best effort service and we do not warrant that they are complete or regular. It is your responsibility to keep backups of your own website. In some cases, the backup frequency might be different than twice a day but those accounts would likely have data retention for more than 30 days.

Disruption to Services. We are not responsible for disruption to the services outside our control. We endeavour to choose providers that offer an extremely high level of performance and uptime but if our supply of the services is disrupted by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the disruption. This may be via our status page at We will not be liable for disruption caused bythe event. We will not be responsible for network or hardware issues upstream of us. E.g. if AWS have an issue we will not be responsible for their problems or include this within our 99.9% uptime calculation.


The domain registration/renewal/transfer fees would be as listed in our domain registration page here:

Domain renewal reminder emails would be sent in line with ICANN (Internet Corporation for Assigned Names and Numbers) policy before the domain expiry date. No emails would be sent nor the invoice created if the domain auto renewal is turned OFF by the client.

Once the domain expires, the domain enters grace period when a fee of NPR. 100 is charged. The period is 20 days when the user would be able to still renew their domain name with small to no fee.

Once the 20 days of the initial grace period is over, the domain is released from our system and moves to the registry like Verisign (in case of .com), when renewal is possible but might require multiple days to complete the renewal process. A fee of NPR. 15,000 - 25,000 is applied during this period. The domain remains in redemption period for 40 days (domain is classified as expired in the client area after 10 days but the users can still get in touch with us via any of the support means to renew the domain). During this period, the user can still renew the domain but at a huge added charge. A status "redemptionPeriod" is added which is visible as you make use of the WHOIS provider if the domain is under "Redemption Period". You can use WHOIS provider like this to check if your domain is under redemption period.

Once the redemption period is completely over, the domain enters delete phase when the domain renewal is not possible at all. The respective registry (ones who who own the TLD) removes the domain from their system and makes it avaiable as new registration 80-90 after the initial expiry date of the domain.

As this happens, the domain will be avaiable to register from any of the providers around the world at their base/normal price. The domain at this point can be registered by anyone from anywhere.


We employ the use of cookies. By accessing Nitro Web Host, you agreed to use cookies in agreement with the Tyro Soft LLC's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Tyro Soft LLC and/or its licensors own the intellectual property rights for all material on Nitro Web Host. All intellectual property rights are reserved. You may access this from Nitro Web Host for your own personal use subjected to restrictions set in these terms and conditions.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Tyro Soft LLC does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Tyro Soft LLC,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Tyro Soft LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Tyro Soft LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Tyro Soft LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Tyro Soft LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Tyro Soft LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Tyro Soft LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Refunds & Cancellations [v1 Dec. 23, 2021]

Cancellation and refund

Cancellation notices qualifying for refunds for all services for general hosting plans or domains can be provided anytime before the service expiry, with the exception of dedicated servers for which we require a cancellation notice a minimum 15 days before the next billing date. No cash refunds will be granted unless a payment has been taken in error. A breach of any of our terms and conditions will result in immediate termination with no refund. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.

30-day moneyback guarantee

Money-back policy for the services will be as detailed in our page as here:

Additional services and refunds

If additional free/paid services are taken in addition to the purchase service like free migration with web hosting packages - the applicable charges for the migration would be deducted at the time of refund processing. The fee would be 25% at minimum and 75% at maximum of the package's annual cost, which would be the amount deducated for migration services. This is charged if the migration request was placed and the request completed at the time of cancellation order placement. For any other paid addon taken, the refund would not be processed for the addon

Affiliate Terms [v1 Dec. 23, 2021]

We provide a flat 5% recurring referral commission to you on all our hosting and development packages. We allow the amount to be used as credit towards our service purchase and/or renewal or you can just withdraw that amount digitally for your own use.